Configuring skill allows dispatchers to match the right technicians with the appropriate jobs based on a technician’s expertise and qualifications. By properly configuring skillsets, administrators can ensure efficient resource allocation, improve job assignment accuracy, and enhance overall service quality.
In this guide, we will delve into the process of configuring skillsets in Zuper. We will show you how administrators can access the skill set configuration section, define and customize skill sets, assign technicians to specific skill sets, and optimizes the job assignment process.